Contact Center Solutions

Keeping up with the various channels of communication for your customers is difficult if you don’t have a centralized call center services operation. Live chat, email, live operators, plus social media correspondence are all time consuming.

Sourcingpartner provides call center solutions specific to the communication needs of your customers. Our inbound/outbound call center team acts as a seamless extension of your business.

Contact Center Solutions

Our Features

Here to provide a seamless & effortless customer (service) experience.
Fully integrated “omnichannel” approach featuring:

Queued Call Back

Web Chat

SMS Texting

Multiple Language Capabilities on Live Calls and Chats

Web Survey

Post Call Survey


Cost Effective

Our Solutions

The right contact center solution to support and transform your business centrally located in the U.S. Technology driven—we have knowledge management solutions in place to provide detailed reporting ensuring quality, satisfaction and continuous improvement.

  • Highly trained product specialists
  • Live calls taken in English, Spanish, & French
  • Live chat translations in up to 20 languages
  • Self Service support site
  • Enabling interactive chats during live hours
  • Self help FAQ’s & instruction manuals
  • Case creation
  • Online parts ordering with payment capabilities

Set, monitor, and improve service metrics and customer service standards including:

Wait times

Call duration

Abandonment Rates

Overall Customer Satisfaction! (Quality and Utilization of Service)

Email and/or Web Based Surveys

All the major eCommerce platforms:


All the major eCommerce platforms:

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